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Business Analyst

Business Analyst

Job Description

  • Collaborate with cross-functional teams to understand business needs and gather requirements for system improvements and enhancements.
  • Communicate with vendors for service tickets and new requirements.
  • Performing day-to-day BAU applications and IT operations support
  • Conducting System tests (ST), support User Acceptance tests (UAT).
  • Understand the system or application, including its available modules and functions.
  • Continuously test and explore current and new products. Present any unique findings to the supervisor and team leader.
  • Prepare and provide test scenarios, test scripts, and a test plan.
  • Prepare for the training tools and assist user training for internal and external users.
  • Deal with infrastructure and development teams for core system and related projects.
  • Take care of the new and pending issues on the Request Tracking system.

Job Requirements

  • Bachelor’s degree in computer science or other related IT fields.
  • Command of English Language.
  • Minimum 2 years of Business Analysis experience in the insurance / financial industry.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a proven ability to collaborate with a team.
  • Proficient with or able to quickly learn systems and software used by the organization.
  • Basic knowledge of databases (MSSQL or MySQL).
  • Experience in application support, analysis, installation, integration, evaluation, maintenance, testing, and problem solving.