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Digital Services

Easy for you to access your insurance policy via our digital platform

Operations Executive

Operations Executive

Job Description

  • Ensure smooth daily operations and provide seamless service to customers.
  • Provide awareness to PICs about operation processes and procedures.
  • Responsible for the whole policy servicing process for new, renewal, and decline cases.
  • Check premium collection on time after the case authorization.
  • Update data on the renewal dashboard and CRM.
  • Daily KYC check, DMS, CMS document submission to Operation Planning.
  • Collaborate with Finance Department for debit notes and premium receipting.
  • Provide documents and collaterals.
  • Ensure full document submission in collaboration with respective PICs.

Job Requirements

  • Bachelor’s degree in a related field
  • Strong interpersonal and communication skills
  • Experience in operations management
  • Analytical skills for problem-solving and decision-making
  • Detail-oriented with excellent organizational skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in relevant software and systems
  • Knowledge of the insurance industry is a plus