Quality Assurance Manager

Job Descriptions

Develop and implement a comprehensive quality assurance framework for insurance operations (underwriting, claims, policy servicing, customer service, etc.).
Conduct audits and reviews of processes to ensure accuracy, compliance, and efficiency.
Monitor and evaluate service quality standards, identifying gaps and recommending improvements.
Ensure compliance with insurance regulatory requirements and internal control policies.
Establish and track key quality metrics (KPIs) and prepare regular reports for management.
Provide coaching and feedback to teams to enhance quality performance.
Collaborate with operations, claims, underwriting, and customer service departments to implement corrective and preventive actions.
Lead internal training sessions to promote a culture of quality and compliance.
Drive continuous process improvement initiatives to strengthen risk management and customer satisfaction.
Manage a team of QA officers/analysts, ensuring performance goals and quality standards are met.

Job Requirements

Bachelor’s degree in business administration, Insurance, Risk Management, or a related field.
3–5 years of progressive experience in quality assurance, audit, compliance, or operations within the insurance or financial services industry.
Strong knowledge of insurance products, processes, and regulatory frameworks.
Experience in quality management systems, process improvement methodologies (e.g., Six Sigma, Lean) is preferred.
Proficiency in MS Office and QA tools/software.
Strong analytical, problem-solving, and reporting skills.
Excellent leadership, communication, and stakeholder management skills.

Department
Audit, Risk & Compliance
Location
Yangon

Experience Level
Experienced
Job Type
Full Time
Education Level
Bachelor
Positions
1 Post

Department
Audit, Risk & Compliance
Location
Yangon

Experience Level
Experienced
Job Type
Full Time
Education Level
Bachelor
Positions
1 Post

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Choose from the following types of AYA Health Standard Plans to suit your needs!

AYA Health Plus
AYA Health Pro
AYA Health Prestige
AYA Health Prime

We also provide corporate customers with versatile health insurance solutions as Cafeteria Plan, meticulously customized to align perfectly with your unique needs. Regarding the purchase of the Cafeteria Plan, only the rules, regulations, and decisions of AYA SOMPO Insurance Co.,Ltd are considered final.

Table of Benefits (in MMK)	AYA HEALTH
Table of Benefits (in MMK)	PLUS	PRO	PRESTIGE	PRIME
Maximum Benefit PRIME Plan only : Additional Limit of up to 44,000,000 MMK, applies to Thailand Zone	11,000,000	11,000,000	11,000,000	11,000,000
Medical and Hospital Benefits	Benefits up to	Benefits up to	Benefits up to	Benefits up to
Ambulance Services	165,000	165,000	165,000	165,000
Hospitalization Costs Accommodation in a standard single-bedded room and meals: Medical Treatment and services ordered by a Physician, including: Surgeon’s and Anesthetist’s charges Physician, Consultant and Nursing charges Diagnostic Procedures (including CT, MRI and PET scans) Surgical Appliances and Prostheses Medicines, Drugs and Dressings Intensive Care Day-Care	Full Refund	Full Refund	Full Refund	Full Refund
Post-Hospitalization Treatment	Nil	Nil	Nil	Nil
Chronic Conditions
First Onset	11,000,000	11,000,000	11,000,000	11,000,000
Ongoing Management	5,500,000	5,500,000	5,500,000	5,500,000
Maternity Cover (10 Months Waiting Period) Pre-Natal Examinations by a Physician All costs of Normal Childbirth or C-Section (elective or non-elective) Post-Natal Examinations by a Physician	Nil	Nil	Nil	1,100,000
Thailand Zone
Hospitalization Costs	Nil	Nil	Nil	44,000,000
Transportation Costs				2,200,000
Transportation Costs for Treatment not available in the Geographic Area				5,500,000
Additional Deductible for Treatment outside the Geographic Area				55,000
Outpatient Benefits	Benefits up to	Benefits up to	Benefits up to	Benefits up to
Physicians fees, Prescription Drugs and Dressings Specialist and Consultant Fees Diagnostic tests, medical scanning and imagery services	220,000	440,000	660,000	660,000
Optical Care One annual Vision test Glasses Glaucoma Test for Participants over 45 years	Nil	Nil	Nil	220,000
Dental Care Benefits	Benefits up to	Benefits up to	Benefits up to	Benefits up to
Dental Treatment Dental Surgery	Nil	Nil	Nil	220,000
Personal Accident Benefits	Benefits up to	Benefits up to	Benefits up to	Benefits up to
Accidental Death Loss of Sight or Loss of Limb Permanent Total Disablement	11,000,000	11,000,000	11,000,000	11,000,000

Renewal Period	First Year	Second Year Onward
Health Bonus %	10%	5%

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