Digital Services

Easy for you to access your insurance policy via our digital platform

1. What is the Period of Cover?

Ans:  Duration of cover ranges from 1 day to a maximum of 31 consecutive days.

2. When does the period of insurance start?

Period of insurance starts when you leave your home or business in your Home Territory (provided the cover does not commence more than 24 hours prior to the scheduled departure time or cease more than 24 hours after the scheduled arrival at your Home Territory) to the time you return to your Home Territory or the expiry of the Period of Insurance, whichever is earlier.

3. What is the premium payment type?

Ans: Premium should be paid in lump sum.

4. What is the renewal option?

Ans: There is no renewal in travel insurance policy.

5. What should I do if I want to change the trip plan after buying travel insurance?

Ans: You can change the travelling period or destination by giving us more than 1day notice before inception date.

6. What are the major exclusions under this Policy?

Ans: This Policy does not cover losses which are specifically excluded under the Policy, for example, any pre-existing illness, suicide or attempted suicide, intentional self-injury, and influence of alcohol or drug etc. Note: This list is non-exhaustive. Please refer to the Policy Wording for the full list of exclusions.

7. What kind of documents do I have to submit in case of claim?

Ans:

Benefit Necessary action / documents
Basic Accidental Death Claim form should be downloaded before travel departure. In case claim happens, the customers are requested to submit the claim form, doctor recommendation, invoice from hospital and other documents.
Medical, Hospital & Other expenses
Personal Liability Depends on the accident. Claim form / police report / estimation / medical invoice etc.
Option 1 Hospital Allowance Claim form/ doctor recommendation etc.
Option 2 Flight Delay Claim form/ Documentation to support the reason for the interruption of your trip etc.
Option 3 Baggage Delay Claim form/ Delayed Baggage report from the carrier concerned etc.
Option 4 Loss to Baggage and Personal Effects Claim form/ receipt or credit card statement to support the value of damaged items etc.

8. What are some of the key terms and conditions that I should be aware of?

Ans:
Duty Of Disclosure Where the Insured person has applied for this Insurance wholly for purposes unrelated to lnsured person’s trade, business or profession, Insured person had a duty to take reasonable care not to make a misrepresentation in answering the questions in the Proposal Form (or when Insured person applied for this insurance). Insured person should have answered the questions fully and accurately. Failure to have taken reasonable care in answering the questions may result in avoidance of Life lnsured person’s contract of insurance, refusal or reduction of claim(s), change of terms or termination of contract of insurance. Insured person was also required to disclose any other matter that the Insured person knew to be relevant to The Company’s decision in accepting the risks and determining the rates and terms to be applied. Insured person also have a duty to tell The Company immediately if at any time after Life insured person’s contract of insurance has been entered into, varied or renewed with The Company any of the information given in the Proposal Form (or when Life Insured applied for this insurance) is inaccurate or has changed.