E-CLAIM

Claims solutions that go beyond, anywhere, anytime.
Conveniently submit policy claims online.

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Comprehensive Motor Insurance

Health Insurance

Travel Insurance

Personal Accident Insurance

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 1.Connect with AYA SOMPO Claims


Contact AYA SOMPO Claim Hotline +959777100999 (or)
Chat with us or our Chatbot through Facebook Messenger or Viber Chatbot to submit your claim (or)

Directly submit your claim together with any documents through AYA SOMPO Insurance | Your Partner for Life


2.Begin Claim Survey Process


After the claim is reported, it will be investigated by our surveyor to determine the loss or damage covered by the insurance policy. The survey process will be conducted via telephone or on-site inspection.

Our Surveyor will identify any liable parties, with the customer fully cooperating by providing any information or other parties’ contact details (i.e., recovery from Third-Party, making the decision at police station, etc.).


3.Start Claim Assessment Process


The Assessor will contact you for the repair process and to provide, if any, other relevant information.
If you choose to repair at an AYA SOMPO AUTHORIZED workshop, find the nearest or your preferred location through this link: https://ayasompo.com/authorised-workshops (or)
If you choose to go to YOUR preferred workshop, you must provide workshop quotations regarding the amount and/or scope of repairs/parts BEFORE confirming with the workshop. This is to protect you from unilateral decision financial loss.

After selecting your workshop of choice, our Workshop Technician will assist to generate repair quotation.

Claim assessment and repair approval timeline will take time depending on the accident situation and quotation details on the scope of work and amount.

We will inform you of repair confirmation and our workshop will contact you after repair is finished.
You are to fulfil documentation at the workshop to complete your claim.


4.Arrange for Claim Payment


If the car repair has been completed at an AYA SOMPO AUTHORIZED workshop, the customer does not need to have payment arranged. Necessarily you have to complete repair satisfaction letter at workshop.

If the car repair has been completed at YOUR preferred workshop, you must submit repaired photos, invoices, and detailed bank account information to AYA SOMPO Claims to complete your claim payment. Submit all this information to: 
claimadmin@ayasompo.com

Payment remittance will be processed as soon as all information received from the customer is checked and verified.

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1.Connect with AYA SOMPO Claims


Contact to AYA SOMPO Claim Hotline +959777100999 (or)
Chat with our Facebook Messenger/Viber Chatbot to submit your claim (or)
Explore AYA SOMPO website for E-Claim Options at https://ayasompo.com/eclaim-form/. Call Customer Service Hotline +959777100555 if you require any assistance.

Prepare and provide accident information and/or any photos/videos that help explain the circumstances behind the claim.


2.Begin Claim Survey Process

After the claim report, we will assign our Surveyor or a Third-party Loss Adjuster to investigate the loss or damages covered by your insurance policy. The survey process will be conducted via telephone or on-site inspection.
Our Surveyor or a Third-Party Loss Adjuster will identify any liable parties, with the customer fully cooperating by providing any information or other parties’ contact details (i.e., recovery from Third-Party, making the decision at police station, etc.).


3.Start Claim Assessment Process

The Assessor will contact you to assist with the claim process and to provide, if any, other relevant information.
The customer must provide necessary information for the cause of the loss, such as a report from the Fire Brigade, and/or Police Recommendation Letter, and/or Ward or Industrial Zone Recommendation Letter.

If there is a loss of buildings, you must provide a list of renovation costs. For loss of stocks or good, you must provide the actual stock list with the price of stocks or good before the event of the loss.

We will be adjusting and negotiating with you for your proposed amount and/or the Third-party Loss Adjuster’s reported amount.
After the claim amount is agreed upon, we will proceed for the claim acceptance documentation to complete your claim.


4.Arrange for Claim Payment


You must provide your detailed bank account information to AYA SOMPO Claims to complete your claim payment. Submit all this information to: claimadmin@ayasompo.com
Payment remittance will be processed as soon as all information received from the customer is checked and verified.

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1.Connect with AYA SOMPO Claims


Contact to AYA SOMPO Claim Hotline +959777100999 (or)
Chat with our Facebook Messenger/Viber Chatbot to submit your claim (or)
Explore AYA SOMPO website for E-Claim Options at https://ayasompo.com/eclaim-form/. Call Customer Service Hotline +959777100555 if you require any assistance.


2.Start Claim Assessment Process


Our assessor will contact you to assist with the claim process and to provide other necessary information.
The customer must provide necessary documents and information for the Health Insurance.
We will inform you to your Health Insurance covered and amount.
You must fulfil some documentation for the Health claim.


3.Arrange for Claim Payment

You must provide your detailed bank account information to AYA SOMPO Claims to complete your claim payment. Submit all this information to: claimadmin@ayasompo.com.
Payment remittance will be processed as soon as all information received from the customer is checked and verified.

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ယာဥ်ထိခိုက်မှုဖြစ်ပေါ်ပါက ဘယ်လိုဆောင်ရွက်ရမလဲ။

ယာဥ်ထိခိုက်မှုဖြစ်ပေါ်ပါက AYA SOMPO အာမခံ Claim Hotline -09 777 100 999 သို့ (၂၄) နာရီ ဆက်သွယ်အကြောင်းကြားနိုင်ပါတယ်။ ထို့အပြင် လျော်ကြေးဝန်ဆောင်မှုအတွက် https://ayasompo.com/eclaim-form/ တွင်ဝင်ရောက်ပြီး လိုအပ်သောအချက်အလက်များဖြည့်၍လည်း ဝန်ဆောင်မှုရယူနိုင်ပါတယ်။

လျော်ကြေးတောင်းခံမယ်ဆိုရင် ဘယ်လိုစာရွက်စာတမ်းတွေ လိုအပ်ပါသလဲ။

မတော်တဆမှုဖြစ်စဉ်အပေါ် မူတည်၍ လိုအပ်သောစာရွက်စာတမ်းများ ကွဲပြားနိုင်ပါတယ်။ ပုံမှန်အားဖြင့် -
၁) ဖြစ်စဉ်အသေးစိတ်ကိုဖော်ပြထားသော ကနဦးအကြောင်းကြားစာ (claim notification letter)
၂) ပြည့်စုံစွာဖြည့်ထားသော လျော်ကြေးတောင်းခံလွှာ (claim form)
၃) သက်ဆိုင်ရာနယ်မြေရဲစခန်း အမှုဖွင့်ထောက်ခံစာ (ခိုးယူပျောက်ဆုံးမှုဖြစ်စဉ်များအတွက်သာ)
၄) အာမခံထားသူကိုယ်တိုင် လျော်ကြေးတောင်းခံခြင်းမဟုတ်ပါက ကိုယ်စားလှယ်လွှဲစာ
တို့အပြင် - အာမခံဝန်ထမ်း၏ မျက်မြင်စစ်ဆေးချိန်တွင် ပူးပေါင်းပါဝင်ဆောင်ရွက်၍ လိုအပ်သည့်စာရွက်စာတမ်းများတွင် အတည်ပြုလက်မှတ်ရေးထိုးရန် လိုအပ်ပါတယ်။

မတော်တဆမှုဖြစ်ပြီး ဘယ်နှစ်ရက်အတွင်း လျ်ောကြေးတောင်းခံခွင့် ရှိပါသလဲ။

မတော်တဆမှုဖြစ်ပြီး (၇) ရက်အတွင်း AYA SOMPO သို့ အကြောင်းကြား လျော်ကြေးတောင်းခံရပါမယ်။ သတ်မှတ်ရက်ထက် ကျော်လွန်ပါက အာမခံပေါ်လစီအရ လျော်ကြေးအကျုံးမဝင်ပါ။

လျော်ကြေးတောင်းခံခွင့် အကြိမ်အရေအတွက်ကို သတ်မှတ်ထားပါသလား။

လျော်ကြေးတောင်းခံရန် အကြိမ်အရေအတွက် ကန့်သတ်ထားဖြင်း မရှိပါ။ သို့သော် လျော်ကြေးတောင်းခံခြင်း အကြိမ်အရေအတွက်နှင့် လျော်ကြေးတောင်းခံခဲ့သည့် ဖြစ်စဥ်ပေါ်မူတည်၍ အာမခံစီစစ်လက်ခံခြင်းအဖွဲ့မှ အာမခံဆက်လက်ထားရှိမှုကို ငြင်းပယ်နိုင်ပါတယ်။

လျော်ကြေးဝန်ဆောင်မှုများအား ၂၄နာရီ ဝန်ဆောင်မှုပေးပါသလား။

AYA SOMPO အာမခံ၏ လျော်ကြေးဝန်ဆောင်မှုများအား ၂၄ နာရီ ဝန်ဆောင်မှုပေးလျက်ရှိပါတယ်။ လျော်ကြေးဝန်ဆောင်မှုနှင့် ပတ်သက်၍ Claim Hotline -09 777 100 999 သို့ (၂၄) နာရီ ဆက်သွယ်အကြောင်းကြားနိုင်ပါတယ်။ ထို့အပြင် လျော်ကြေးဝန်ဆောင်မှုအတွက် https://ayasompo.com/eclaim-form/ တွင်ဝင်ရောက်ပြီး လိုအပ်သောအချက်အလက်များဖြည့်၍လည်း ဝန်ဆောင်မှုရယူနိုင်ပါတယ်။
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Claim Recovery

If the customer did not cause the accident involving a Third-Party, the insurance company may recover the claim amount paid to the insured customer from the liable party through subrogation.

Subrogation

The assignment to an insurer by terms of the policy or by law, after payment of a loss, of the rights of the insured to recover the amount of the loss from one legally liable for it.

The subrogation clause is present in all insurance policies.
The insurer has the right to sue the Third-Party after paying off the amount claimed by the insured.

Nil Excess Coverage

Depending on your policy coverage and claim requirements, having nil excess coverage means you do not need to pay in advance or additional payments when making a claim. Please review nil excess indicated in your policy schedule.