MY 
EN 
29 Apr 2026
Introducing iVA: A Smarter Way to Deliver Insurance Services
We are proud to introduce iVA (Insurance Virtual Assistant), our latest digital innovation designed to enhance how our partners and agents deliver insurance services. This iVA bot represents the first AI-powered chatbot integrated within a mobile application in Myanmar’s insurance industry, marking a significant milestone in digital advancement.
As customer expectations continue to evolve, instant access to accurate information has become essential. iVA addresses this need by providing real-time support and simplifying access to key insurance information enabling faster, more efficient customer servicing.
What is iVA Bot?
iVA is an AI-powered digital assistant that offers immediate access to insurance information and support. More than a chatbot, it is a practical enablement tool that streamlines communication, improves knowledge accessibility, and enhances overall service delivery.
Previously, responding to policy and product-related queries could lead to delays. Partners and agents can now access information instantly, allowing them to respond to customer needs with greater speed, accuracy, and confidence anytime, anywhere.
Enhancing Efficiency and Customer Engagement
By automating routine inquiries, iVA reduces reliance on manual processes and allows teams to focus on higher-value activities. At the same time, partners and agents are equipped to engage customers more effectively, with instant access to relevant information that supports faster responses, improved service quality, and stronger customer confidence.
A Step forward in Digital Transformation
The launch of iVA represents an important milestone in our ongoing digital transformation journey. It reflects our commitment to innovation and our focus on equipping our partners with tools that enable sustainable growth and improved service delivery.
iVA delivers 24/7 real-time support, providing immediate responses to product and policy-related queries without any waiting time. Accessible via the My AYASOMPO App, it offers a seamless user experience through a mobile-friendly interface designed for fast and reliable performance. The platform also serves as a centralized knowledge hub, enabling quick access to product information, policy guidelines, and frequently asked questions to ensure accuracy and consistency in every interaction. In addition, iVA features multilingual support, allowing users to communicate effortlessly in both Myanmar and English for greater convenience and clarity.
