Digital Services

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What should we do if an accident occurs?

If an injury occurs, you can contact AYA SOMPO Insurance Claim Hotline -09 777 100 999 at anytime, and you can also submit your claim through https://ayasompo.com/eclaim-form/ for compensation services.

What documents are required for claim submission?

It depends on the complexity of the accident. For a typical claim case, the following documents are required for claim submission.
1. Claim notification letter describing the accident situation
2. Duly completed claim form
3. Police recommendation letter (for theft claim)
4. Delegation letter (if the claimant is not the insured himself/herself)
Furthermore, you should cooperate with our surveyor while inspecting your damaged vehicles.

When can we seek claim compensation after an accident occurs?

The policyholder must inform the insurance company within 7 days from the accident date. Otherwise, it will be invalid to get claim compensation.

How many number of times are granted for claim compensation?

There is no limit to the number of times for claim compensation but depending on the number of times you have requested compensation and the case history you have submitted; the underwriting team can reject for renewal process.

Do you provide 24/7 claim service?

Yes, we are providing 24/7 claim service. You can contact AYA SOMPO Insurance Claim Hotline -09 777 100 999 at anytime, and you can also submit your claim through https://ayasompo.com/eclaim-form/ for compensation services.