Policy Term From a minimum of 1 day to a maximum of 31 consecutive days.
1. Pre-existing Medical Conditions 2. Suicide or attempted suicide, intentional self-injury 3. By the effect or influence of alcohol or drugs 4. Directly or indirectly by AIDS or ARC and HIV related diseases 5. Pregnancy, childbirth (including surgical delivery), abortion, miscarriage and its related complications except miscarriage due to bodily injury as a direct result of an Accident. 6. Travelling on, or against medical advice 7. For the purpose of obtaining treatment and medical check-up. 8. Physiological or psychosomatic disorders. 9. Engaging in sports or games in a professional capacity 10. Dangerous and adventure activities eg. racing, motor rallies and competitions, mountaineering, rock climbing, and hiking/trekking, pot-holing, parachuting, sky diving, high diving and hot air balloon. 11. Related to any illegal activities. 12. Loss or damage to hired or leased equipment; testing of any kind of conveyance. 13. Employment on oversea in connection with any trade, employment or profession. 14. War, invasion, act of foreign enemy hostilities, civil war, rebellion, revolution, insurrection, strike, riot or civil commotion, terrorist 15. Ionizing radiations or contamination by radioactivity, nuclear component 16. Consequential loss or damage of any kind
What is the Period of Cover?
Duration of cover ranges from 1 day to a maximum of 31 consecutive days.
When does the period of insurance start?
Period of insurance starts when you leave your home or starting point of journey in your Home Territory (provided the cover does not commence more than 24 hours prior to the scheduled departure time or cease more than 24 hours after the scheduled arrival at your Home Territory) to the time you return to your Home Territory or the expiry of the Period of Insurance, whichever is earlier.
What is the premium payment type?
Premium should be paid in lump sum.
What is the renewal option?
There is no renewal option for AYA Joy Travel Insurance policy.
What should I do if I want to change the trip plan after buying travel insurance?
You can change the travelling period or destination by giving us more than 1day notice before inception date. You should contact AYA SOMPO Customer Service – 09 777 100 555 or respective sale staffs.
What are the major exclusions under this Policy?
This Policy does not cover losses which are specifically excluded under the Policy, for example, any pre-existing illness, suicide or attempted suicide, intentional self-injury, and influence of alcohol or drug etc. Note: This list is non-exhaustive. Please refer to the Policy Wording for the full list of exclusions.
What kind of documents do I have to submit in case of claim?
Necessary action / documents
Claim Form should be properly filled out to conduct a claim. The Claim Form can be downloaded here. In case claim happens, the customers are requested to submit the claim form, doctor recommendation, invoice from hospital and other documents.
Medical, Hospital & Other expenses
This will be decided on a case by case basis. Claim Form / police report / estimation / medical invoice etc.
Claim Form/ Doctor recommendation etc.
Claim Form/ Documentation to support the reason for the interruption of your trip etc.
Claim Form/ Delayed Baggage report from the carrier concerned etc.
Loss to Baggage and Personal Effects
Claim Form/ Receipt or Credit Card Statement to support the value of damaged items etc.
What are some of the key terms and conditions that I should be aware of?
Duty Of Disclosure Where the Insured person has applied for this Insurance wholly for purposes unrelated to lnsured person’s trade, business or profession, Insured person had a duty to take reasonable care not to make a misrepresentation in answering the questions in the Proposal Form (or when Insured person applied for this insurance). Insured person should have answered the questions fully and accurately. Failure to have taken reasonable care in answering the questions may result in avoidance of Life lnsured person’s contract of insurance, refusal or reduction of claim(s), change of terms or termination of contract of insurance. Insured person was also required to disclose any other matter that the Insured person knew to be relevant to The Company’s decision in accepting the risks and determining the rates and terms to be applied. Insured person also have a duty to tell The Company immediately if at any time after Life insured person’s contract of insurance has been entered into, varied or renewed with The Company any of the information given in the Proposal Form (or when Life Insured applied for this insurance) is inaccurate or has changed.
When choosing AYA Joy Travel Insurance, it is helpful to remember that all plans-Express Plan, Eco Plan, Individual Plan and Family Plan. Compare them to find the coverage that is the best fit for your needs and financial situation.
Considering a problem within a trip that may occur, AYA Joy Travel Insurance policy can come in handy to make the claim process smoother. Fast and reliable claims give you a sense of calm to focus on your recovery.
Quick Premium Payment
Choosing from a range of options, you can now make online payment quickly and effortlessly. Pay your premium digitally, or make payments by cash at our physical locations and get your policy within one week. It is comfort, safety and available 24/7 services.