OUR KEY VALUES

Comprised of senior management members including Chief Executive Officer, Chief Operating Officer and Divisional Head and Deputy Division Heads of Business Division. The committee sets annual targets across the Bancassurance business in line with the company’s business strategy, executes to achieve set targets, monitors performance against targets, and makes improvements.  The committee works closely with bank partner(s) and is responsible to create long-term sustainable business for the company as well as to implement strategy for marketing, distribution, and promotion of general insurance products through partner banks. 

Lead by the Head of Corporate Planning Department as Chair to strategically plan the Company’s short-, medium- and long-term business sustainability with the respect to its vision and mission, and in response to market condition and comprise of senior management members including Chief Executive Officer, Chief Operating Officer and Head of Business Development. The committee aims to effectively represent and promote the interests of the Company with a view to provide long term value and sustainability of the company. Also, the Committee is accountable to the Management and Board members, and as such is responsible for the business planning of the Company.

Led by the Head of Claims Department as Chair. Comprise of senior management members including Principal Officer, Head of Audit, Risk and Compliance, Head of Underwriting, and Legal Officer. The committee reviews claim management processes, evaluates loss adjustment procedures, including the quality in decision making on claim disbursements and the evaluation process on the need of external loss adjustment teams. The committee also oversees the effectiveness and administration of claims-related policies, recommend enhancements to the policy or procedures, and to approve larger claims. 

Led by Non-Executive Director and comprised of key members from Finance, Admin departments and key stakeholders. The committee prioritizes and implements purchase of default properties, servicing materials and equipment that are financially or otherwise advantageous to the company and its associates. The purchasing committee has the ultimate responsibility to recommend to the board of directors in order to engage purchasing functions that are mutually advantageous to obtain accurate performances in doing business with full transparency. The committee also oversees the effectiveness and administration of procurement policies, recommends enhancements to the policy or procedures, and to approve purchasing assets and capital expenditures in line with the company strategy. 

Led by Certifying Actuary and comprised of key members from the Management Team, Finance, Technical and Claims departments. The committee reviews and monitors the actuarial estimates of the reserves as recommended by the Certifying Actuary and is responsible for finalizing and recommending the technical reserves to be booked in the financial accounts that are to be reported to the management and the board of directors. The committee is to ensure that the company has adequate reserves to be able to meet its financial obligations as and when the fall due, comply with local statutory guidelines, manage, and control reserving risks, and provide relevant information to the management team that allows efficient and effective management of its financial resources. 

Chaired by the Chief Operating Officer and comprised of Divisional Head Operation Division and management members from Customer Experience, Corporate Communications, and Claims. The Customer Service Excellence Committee (SEC) aims to provide oversight on service quality standards and to promote and maintain positive customer experience. The objectives of the SEC are to embark on activities that would improve and enhance customer service and ensure positive customer experience in line with the company’s strategic plan.