Assist in providing daily IT Infrastructure and Operations support, including basic tasks related to systems software, networks, servers, and enduser devices through the IT Helpdesk, remote support, and onsite support.
Act as the first point of contact to help users with technical issues via phone or email under supervision.
Help identify issues and suggest the most appropriate basic solutions based on guidance from senior team members.
Record incidents, issues, and resolutions in the system logs accurately.
Follow up with users and update their status or information as instructed.
Observe and suggest simple improvements to procedures when applicable.
Carry out tasks assigned by the Engineer, Senior Engineer, or Unit Leader, and support the team as needed.
Skills or Competencies Requirements
Any graduate is eligible to apply.
Basic certifications in relevant fields are preferred, such as A+ or NE.
Basic handson experience in diagnosing and resolving common technical issues.
Customeroriented mindset with patience and a helpful attitude.
Basic understanding of networking and system-related terms.
Willingness to learn and adapt to new technologies.
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